Address
Foxrush House
Green Square
Kirkleatham Business Park
Redcar
TS10 5RS
Telephone
Service opening hours
Monday to Friday, 9am to 5pm
Out of hours support
Crisis team: 01642 680706
Emergency duty team: 08702 402994
NHS (non-emergency): 111
Contact your own GP
In an emergency: 999
Crisis and recovery suite Roseberry Park, Middlesbrough: 01642 837340
Tees, Esk and Wear Valleys NHS Foundation Trust provides a range of mental health, learning disability and substance misuse services for the 1.3 million people living in County Durham, the Tees Valley and the Scarborough, Whitby and Ryedale areas of North Yorkshire.
Our service users and their carers are at the heart of everything we do and we are continuously developing our services to better meet their individual needs.
We want to make sure that people are able to access the specialist care and treatment they need quickly and as near to their home as possible.
The staff involved in the care of people with mental health needs from health and social care have joined together to form community mental health teams. This includes social workers, community mental health nurses, doctors, occupational therapists, and support workers.
The community mental health team work with people with mental health needs to identify:
- what problems they have
- what help can be arranged for them.
This means that anyone who needs the support of health or social care will find they have:
- one assessment
- one care package
- one person making sure that they receive the right care.
Mission statement
Our aim is to work with service users to work towards recovery from an episode of mental ill health.
What happens when you are referred for assessment?
Your first appointment will be with the psychiatrist and the care coordinator to:
- ask you questions about any difficulties you are having
- find out what you would like to do
- discuss what support is available.
You will develop a care plan and risk and relapse management plan with your care coordinator.
During the following 12 weeks you will meet with your care coordinator and support workers to complete a number of specialist assessments. There will be a meeting at the end of the assessments with all those involved in your care to confirm diagnosis, treatment options and what other support you may need.
Care co-ordination standards you can expect
You can expect:
- your care plan and risk relapse plan will be planned and reviewed with you and your care coordinator regularly
- we will offer all carers who provide regular and substantial care for a person an assessment of their needs and develop a support plan which is reviewed every year.
Who is in the team?
- consultant psychiatrist
- junior doctor
- community psychiatric nurses
- social workers
- non-medical prescribers
- community support workers
- clinical psychologist
- occupational therapists
- team manager
- associate practitioners
- reception and administrative staff.
Early intervention staff
Early intervention staff are professionals within the team who work with people when they first develop symptoms of psychosis. They will offer intensive support during the first three years of developing symptoms.
What to do in a crisis?
Contact the team between 9am and 5pm Monday to Friday and asked for your named worker or the duty worker.
At any other time contact one of the out of hours services listed at the start of this document for support.
What if you are not happy with the assessment or the services you receive?
You have a right to complain at any time if:
- you are not satisfied with the assessment you are given
- you are unhappy with the kind of help you are offered following your assessment.
L1017, V1, 13/12/2018 (Archive: 12/12/2021)
