Quality assurance

Quality account

All health service providers have to submit a report about the quality of their services.

The NHS definition of quality includes the experience that patients have of services, the outcomes achieved for patients and the safety of patients. This includes both community-based and inpatient services.  

Our performance against a number of quality metrics (indicators) and our quality improvement priorities are set out in our quality account.

If you have any comments about our quality account or our current or future quality improvement priorities please email [email protected]

Quality payments

The Commissioning for Quality and Innovation (CQUIN) payment framework enables commissioners to reward excellence, by linking a proportion of NHS providers’ income to the achievement of local quality improvement goals. Read more details of the 2019/20 and 2020/21 CQUIN schemes here including goals and indicators.